General and Administrative Contact Info

Customer Care Center

Business Hours: Weekdays - 8:00 AM to 7:00 PM ET

1700 Market Street Suite 1200; Philadelphia, PA 19103; Attention: Customer Care

Email: customer.service@rsli.com

Toll-Free: 800-351-7500

Fax: 267-256-3532

Annuity Inquiries

Business Hours: Weekdays - 8:00 AM to 7:00 PM ET

1700 Market Street Suite 1200; Philadelphia, PA 19103

Email: retirementservices@rsli.com

Phone - Policyholders: 800-435-7775

Phone - Customer Care: 800-435-7775 ext. 3696

Phone - Agents: 800-435-7775 ext. 3948

Phone - Order Forms: 800-351-7500 ext. 3666

Fax - Inforce Annuities: 267-256-4713

Fax - New Business: 267-256-3542

Fax - Licensing: 267-765-5952

Group Billing and Administration Inquiries

1700 Market Street Suite 1200; Philadelphia, PA 19103; Attention: Premium Services

Email: customer.service@rsli.com

Fax: 267-256-3532

Life Insurance Claims

Business Hours: Weekdays - 8:00 AM to 7:00 PM ET
Automated assistance is available around the clock

1700 Market Street Suite 1200; Philadelphia, PA 19103; Attention: Premium Services

Email: LifeClaimsScan@rsli.com

Phone: 800-351-7500

Fax - New Claim: 267-256-3518

Fax - Existing Claim: 267-256-3537

SmartChoice Small Business Inquiries

Business Hours: Weekdays - 8:00 AM to 5:00 PM ET

1700 Market Street Suite 1200; Philadelphia, PA 19103; Attention: SmartChoice

Email: smartchoice.service@rsli.com

Claims Inquiries

Business Hours: Weekdays - 8:00 AM to 7:00 PM ET
Automated assistance is available around the clock

1700 Market Street Suite 1200; Philadelphia, PA 19103; Attention: Claims

Fax - New Claim: 267-256-3519

Fax - Existing Claim: 267-256-3548

Disability Insurance Claims

Business Hours: Weekdays - 8:00 AM to 7:00 PM ET
Automated assistance is available around the clock

1700 Market Street Suite 1200; Philadelphia, PA 19103; Attention: Claims

Email - New Claim: claimsintake@rsli.com

Email - Existing Claim: DocManagementFaxes@rsli.com

Toll-Free: 800-351-7500

Fax - New Claim: 267-256-3519

Fax - Existing Claim: 267-256-3548

Individual Life Insurance Policy Inquiries

1700 Market Street Suite 1200; Philadelphia, PA 19103

Toll-Free: 800-955-4304

Reliance Matrix - Corporate Offices

Business Hours: Weekdays - 8:00 AM to 5:00 PM ET

1700 Market Street Suite 1200; Philadelphia, PA 19103

Email: Recruiting@rsli.com

Toll-Free: 800-435-7775

Limited Benefits Medical (LBM)

RSL Customer Service:

Business Hours: Weekdays - 8:30 AM to 5:30 PM ET

Toll-Free: 866-375-0775

Regular Mail:

RSL Specialty Products Administration
Attn: Premium Processing
PO Box 791755
Baltimore, MD 21279-1755

Overnight Mail:

RSL Specialty Products Administration
Lockbox # 791755 @ 1000 Stewart Avenue
Glen Burnie, MD 21061

Incoming Wire Transfers:

For information on how to ACH premium payments to Reliance Standard Specialty Products Administration, please contact 866-375-0775 to connect with your dedicated Account Manager.